Hotel

What are you doing to protect guests and your staff from the risk of coronavirus?

We have a Covid-secure plan covering all aspects of the guest experience and the working conditions of our crew. You can read the plan here

What facilities are currently open at the resort?

Brasserie on the Bay restaurant is open for meals every day.
Garden Kitchen remains closed to provide us a larger amount of space for food preparation and service.
Room service is available to all guests.
St Michaels Spa is open, including the hydrotherapy pool and a range of treatments. We are operating at reduced capacity and some facilities within the spa may remain closed.
Our beachside tennis courts are available for guest use and member hire
St Michaels Health Club is open with limited capacity and you must book online before using the Health Club.
Our Health Club crew are running a daily range of outdoor wellness and fitness classes

Will my booking be safe in the event of a local lockdown?

If we are required to temporarily close the resort for any reason or if the area you are travelling from is affected by a local lockdown, your booking is safe. We will work with you to modify your stay dates to another time of your choosing, no matter which rate you booked on or how soon you were due to visit. If the new dates are on sale at a lower rate, we will refund the difference; and if they are at a higher rate, we will request you to make a top-up payment. Where new dates cannot be agreed, we will refund the full value of your cancelled stay.

Are you welcoming guests from areas subject to local lockdowns?

Any guest travelling from within temporary lockdown areas will be called in advance of their trip and invited to transfer their booking to a future date.

Will all resort facilities be open during my stay?

We are following government advice and our Covid-secure plan which may mean parts of the resort are closed or operating at reduced capacity. Guests will receive email updates in the weeks and days before your stay commences.

How do I safely check in?

We’re now operating online check-in for all guests and you will receive an email shortly before your stay inviting you to check in. Once online check-in is complete, keys can be collected by one guest only from reception.

Do I need to wear protective face covering during my visit?

You are required to wear a face covering in all areas of the resort unless seated for food/drink or using our Health Club or spa.

We also recommend following the latest government and medical advice and take the measures you feel appropriate in order to stay safe.

How do I find guest information in my room?

We have created an online Guest Directory, accessible via the link in your welcome letter or the QR code found in your room.

How are you keeping the resort clean?

Hand sanitiser is provided across the resort for guest and crew use. Our crew are receiving Covid-secure training and advice relating to regular cleaning and social distancing. Bedrooms are subject to deep-cleans after each stay, restaurant and kitchen spaces receive thorough cleaning between diners and meals. Touchpoints and resort bathrooms are cleaned throughout the day. Further details of our cleaning regimes can be found in our Covid-secure plan.

How can I make payment at the resort?

St Michaels is a cashless resort, we are pleased to accept payment via card and Apple Pay and there is no maximum spend on contactless Apple Pay transactions.

Do I need to take out travel insurance?

We continue to recommend you take out travel insurance prior to making your booking in case you need to cancel your forthcoming trip after the free cancellation period has elapsed.

What time can we check in?

We are now operating online check-in. You will receive an email 1 day before your arrival with an invitation to check in online. Key collection, by one guest only from reception, is from 3.30pm on your day of arrival. Guests are, of course, welcome to use the hotel facilities and car park if arriving early or staying on later. We cannot guarantee check in before 3.30pm but will do our very best to accommodate any special requests.

What time can we check out?

Check out time is by 11am on the day of departure. If you plan on leaving Falmouth later, our facilities can keep you occupied while your bags will be stored safely

How much does it cost to upgrade?

Upgrades vary on availability and prices start from £15pp per person, per night. If you would like to upgrade when you check in, our hosts will be more than happy to inform you of any available upgrade rooms and pricing, providing you with the very best.

If I arrive before check in, can I leave my bags at the hotel?

Due to the extensive cleaning regime outlined in our Covid-secure plan, we advise guests to retain luggage until check-in.

What is the latest I can check in?

We have staff on duty 24 hours a day, so you can check in anytime after 3pm.

What is the earliest I can check out?

We are now operating online check-out and you will receive a link by email including your final bill, the night before departure. We have staff on duty 24 hours a day so you can check out at any time before 11am.

Do you have parking available?

Yes, our car park is for hotel residents only. We also have disabled parking spaces available, if this is required please inform our team prior to arrival.

Is there a minibar in the room?

No, however there are tea and coffee amenities for you to use free of charge and the bar is open 24 hours for residents.

Do you allow dogs into the hotel?

Yes, we have dog friendly rooms available varying in types, with prices from £12.50 per dog per night. When booking, please inform our team that you will be bringing your furry friend and we can find a room to suit you, subject to availability. We don’t just want to make your stay as comfortable as possible; we also want to keep your dog happy too. We can provide dog beds, treats, bowls and poo bags if they are needed.

Can we dine at the hotel with a dog?

Yes, guests with dogs can dine in the lounge area or the Locker from both the Garden kitchen and Brasserie on the Bay menu.

What facilities are available before I check in and after I check out?

Please check before travelling which resort facilities are open.

You can enjoy use of the health club facilities including the swimming pool, sauna, steam room and gym. You can also enjoy lunch in the Garden Kitchen or afternoon tea in Brasserie on the Bay, however reserving a table is highly recommended. You can also book into our spa and experience an array of luxury treatments or use of our healing hydrothermal facilities. From 9am to 8pm, for access to our hydrothermal facilities, residents receive a discounted rate starting from £25.

Can I use the hydrothermal facilities and destination spa during my stay?

Please check with us which facilities are currently open.

Yes, you can, however, there is an extra charge to use these facilities. We highly recommend booking both treatments and hydrothermal in advance as we limit the number of guests using the facilities at one time to enhance the guest experience. There is a discount on hydrothermal facilities for hotel residents and health club members.

How far away is town?

Falmouth town is a 5-10-minute walk away. If you prefer, we can book a taxi for you at the arrival lounge. Donald’s Cars is our recommended private car hire business (01326 313123).

Do you have phone numbers for a taxi company?

Donald’s Cars is our recommended private car hire business (01326 313123). Other taxi services include Abacus & Falmouth Taxis (01326 212141), Radio Taxis Falmouth (01326 313131) and Able Cabs (01326 373007)

Can we buy tickets to local attractions with you?

Yes, we can get you tickets to various attractions including Trebah Gardens, The Lost Gardens of Helligan and St Mawes ferry passes. Please speak to a host to find out more.

Where can I buy gift vouchers?

We have a variety of gift vouchers that are available to purchase online, with a host or by calling our booking line on 01326 312707.

Spa

Is the Spa currently open?

St Michaels' award-winning spa is open at a limited capacity, including the hydrothermal pool and a range of treatments. In line with our Covid-secure plan and government restrictions, some parts of the spa may be closed for your visit.

What time can I visit?

Our spa reception is open from 9am to 9pm. Spa treatments run from 9am to 7pm and our hydrothermal facilities can be accessed from 9am until 8pm.

What time should I arrive?

We ask that you arrive 15 minutes prior to the start of your treatment. If you are late, treatment time will be cut short.

What should I wear?

Come in something comfortable. You will probably spend most of your day in a robe.

Is there anywhere to store my possessions?

A locker will be allocated to you for storing your personal belongings safely on arrival.

What do I need to bring for a spa day or hydrothermal use?

Bring your own swimwear and resort guests should bring towels, robe and flip flops from your room. For spa visitors, towels are provided free of charge upon arrival, with robes and flip flops.

What facilities are available at St Michaels Spa?

Our hydrothermal facilities include the largest hydrotherapy pool in the South West with 21 massage stations. We also have a herbal Finnish sauna, experience showers, and steam rooms. Our south-facing spa garden features a red cedar hot tub on the sun terrace and Finnish barrel sauna with sea views. A rhassoul, deep relax room and ELEMIS Skin Lab complete the picture.

What treatments do you offer?

Our range of treatments includes spa days, signature treatments, massages, body treatments, wellness treatments, facials, hand and foot treatments and beauty treatments.

Who will deliver my treatment?

A female therapist will deliver your treatment.

Can I book extra treatments on the day?

If we have availability on the day, we will happily book your extra treatments in, however, we do get very busy and would suggest booking any extra treatments before you visit to avoid disappointment on the day.

What is a rhassoul mud experience?

Our rhassoul is a special experience in a private treatment room for up to four people featuring a traditional Moroccan steam chamber. Similar to a hammam or Turkish bath, our rhassoul detoxifies the skin from built-up waste and bacteria through the use of lava clay and mineral-rich muds. Your therapist will explain how the rhassoul works, give you your exfoliants/scrubs, mud, and body oil, then leave you to enjoy the whole experience in privacy.

How can I continue my spa benefits at home?

As part of your complete experience, our trained therapists will gladly recommend a skincare routine to enable you to continue the benefits of your treatment at home.

Can I purchase the products used in my treatment?

Yes, our products are available for purchase directly from the spa.

What is the cancellation policy?

If you wish to change or cancel an appointment, we ask for 24 hours’ notice, otherwise 100% of the treatment will be chargeable. Late arrival will shorten your treatment time. Groups of three or more and spa day bookings must be cancelled within 72 hours to avoid charges.

Can I use the spa if I’m pregnant?

The hydrotherapy pool and hydrothermal facilities are not available to pregnant guests; however, we offer a selection of relaxing spa treatments for mums-to-be.

Can children use the spa or have treatments?

Access to the spa, including use of the changing facilities, hydrotherapy pool, sauna, steam rooms, experience showers, outdoor barrel sauna and hot tub is restricted to over 16s. Those aged between 16 and 17 are permitted to have treatments if accompanied by an adult in the treatment room and a disclaimer is signed. All under 18s will be treated by a same-sex therapist.

Can we have drinks in the spa?

Yes, if you would like a drink from the bar simply order at the spa reception and we’ll bring it to you.

Food

Are the resort restaurants safe?

We have combined restaurant and event spaces to create a large room with tables spaced to enable social distancing. Dining is by reservation only. Menus are available on your phone, accessed via a code found on each table, or disposable paper menus are available on request. Our restaurant crew have been trained to minimise social contact and will guide diners through our Covid-secure dining experience.

The resort kitchens have received a complete overhaul to ensure chefs, kitchen and waiting crew are able to prepare food within a socially distanced environment. Every care is being taken to keep all areas clean and secure with kitchen staff undertaking a regular surface and hand cleaning routine. All crew members receive temperature checks before commencing shift.

We ask guests to observe social distancing, use bathrooms in rooms where possible and to alert a member of the crew if you feel unwell.

When is the restaurant open?

Breakfast will be in two sittings: 7.30am or 9.15am. The restaurant will close for cleaning between sittings.

Lunch is served 12pm-2.15pm, by reservation only.

Dinner is served 6.30pm-9.15pm, by reservation only.

Reservations can be made during online check-in, on the website or via the Guest Directory, accessible from your room.

Can I enjoy meals in my room through room service?

Room service is available throughout your stay, with no tray charge for breakfast or dinner. Please contact reception to book.

How do I order food and drinks?

Food and drinks can be ordered via room service from reception and we offer table service for food and drinks in the restaurant. Guests are unable to order drinks directly from the bar.

Is breakfast included with my stay?

Yes, we offer both hot and cold continental buffets which are included in your stay. If you’d prefer something off our breakfast menu, there will be a small charge.

Is dinner included in my stay?

If you have paid extra for our dinner, bed and breakfast package, dinner will be included. There are, however, some supplement charges with this package which are clearly written on the menu. This offer can only be paid for prior to check-in.

What time is breakfast?

Breakfast is served in two sittings, from 7:30am and from 9.15am. The restaurant will close in between, and after 10.30am, for cleaning. Breakfast can be booked during online check-in and is also available via room service with no tray charge.

What time does the Garden Kitchen open and close?

The Garden Kitchen is currently closed as part of our Covid-secure plan.

Ordinarily, the Garden Kitchen is open from 8am to 4pm Sunday-Thursday and 8am to 9pm Friday and Saturday. The Garden Kitchen is open for food 9am to 3pm Sunday to Thursday and 9am to 8pm Friday and Saturday. NOTE: These times are subject to change during our peak season. When you stay, please ask our hosts as the opening times may be different.

I have an allergy; can you cater to me?

Yes, we can cater to all allergies and dietary requirements. We do ask that you inform us of any dietary requirements when you book your stay, when you check in, or when you book in for a meal so we can cater to you as much as possible.

Can you do gluten free pizzas in Garden Kitchen?

Yes, we do need to be informed in advance to avoid disappointment.

Do you offer vegan alternatives in your restaurants?

Yes, we have vegan options on both our Garden Kitchen menu and on our A-La-Carte menu in Brasserie on the Bay. Many of our dishes can also be made vegan too. Any dish with (VG) next to it, it can be made vegan. We also have a delicious vegan pizza.

What time is afternoon tea?

Afternoon tea is served in Brasserie on the Bay from 2:30pm to 5pm on Saturdays. Booking is highly recommended.

Can we have lunch in Brasserie on the Bay?

Lunch is available daily in Brasserie on the Bay, by reservation only.

Do you have a bar food menu?

We do not have a bar menu at the present time.

What time does the bar shut?

Drinks are available by table service only with last orders at 9.30pm. From 10pm all bar, restaurant and lounge areas are closed.

Can I charge drinks and food to my room?

Yes, however you are only able to do so if you authorise a card at check-in.

Do you have a happy hour?

We are not currently operating a happy hour.

Weddings

Do you have a license to hold weddings at St Michaels Resort?

Yes, we hold licences for wedding ceremonies in three beautiful rooms within the hotel. Perfect for both larger and more intimate ceremonies.

Can we have our wedding ceremony and reception at St Michaels Resort?

Yes, we are licensed for ceremonies and can host your wedding breakfast and evening receptions too.

Do you offer a smaller space for intimate weddings?

Yes, the Locker, the Wine Vault and the Garden Kitchen are all licensed for wedding ceremonies. All these rooms are perfect for a smaller party of 4-20 guests.

What’s the biggest space you have for weddings?

The Bay is our largest space for weddings, it is the private section of our main restaurant. The Bay is licensed for ceremonies and can accommodate up to 60 guests for a ceremony and wedding breakfast and up to 80 guests for an evening reception.

Can we see the venue before our wedding?

Yes, you can book a personal tour with our events coordinator who will guide you through each area of the hotel including gardens, rooms, and wedding spaces to ensure that your wedding at St Michaels Resort is perfect for you.

Who do i contact to make a wedding enquiry?

CALL our events team ON 01326 454195 OR EMAIL info@stmichaelsresort.com TO DISCUSS YOUR PLANS AND BOOK AN APPOINTMENT

Health Club

Is the Health Club open?

The Health Club is open to members and resort guests for pre-booked sessions only. Guests should contact reservations to book for swimming, gym and classes before your stay commences. Members should book using the Fitsense app.

What are the health club opening times?

The Health Club is open for 90 minute sessions throughout the day. Sessions, including gym use, swimming pool, gig rowing, spin and classes must be booked. On weekdays our health club is open from 6:30am to 10pm. On weekends our health club is open from 7am to 9pm.

How much does a day pass cost?

A day pass is from £12 on weekdays and £15 on weekends and includes use of the gym, swimming pool, sauna and steam room only.

What are your off-peak times?

Monday-Friday: 9am to 4pm Weekends: after 3pm

Do you offer student discount?

Yes, a student membership is £44per month or available for 6 months at £242.

Can members bring guests?

Each member can bring 1 guest per month the use the Health Club facilities. 

What are the children’s swim times?

On weekdays, children’s swim times are 10am to 12pm and 3pm to 6pm. On weekends, children’s swim times are 9am to 12pm and 3pm to 6pm.

What is your cancellation policy for memberships?

Memberships need a full month’s notice for cancellation in writing.

What is the cancellation policy for classes?

Classes need to be cancelled at least 12 hours in advanced. Failure to show up more than twice in 30 days will block you from booking classes for the 7 days following the block.

How many classes do you have a week?

We offer over 100 classes a week and have the most extensive fitness class timetable in Falmouth. For more information on classes and times, go onto our health club page.

Can I take part in a fitness class if I’m not a member?

Yes, you can, the cost is £9 per class and you can only book on the day.

Can children use the facilities?

Unfortunately, you must be over 16 to use our health club facilities except for the pool which has allocated times for children. Under 16s must always be accompanied by an adult.

Corporate

Can we hold meetings at St Michaels Resort?

We have a variety of meeting rooms and spaces available to hire for a few hours or a few days. We are committed to making every event unique and tailored to you. To find out more about our packages and meeting spaces, call our events team on 01326 312707.

Do you have a range of meeting spaces for events?

We offer a variety of spaces ideal for focused meetings and event. The Bay provides a space for larger groups with views over Falmouth Bay and our subtropical gardens whilst The Locker, Wine Vault and Port offer a more intimate atmosphere. We also have our Garden Kitchen for more informal meetings and presentations in a light and airy space. For more information on our meeting spaces, call our events team on 01326 312707.

I have an event booking, will you still be able to host my event?

If your event is coming up soon, please get in touch with our reservations team in the first instance.

I have booked a conference with you how far away is the train station?

Our close proximity of only a 5 minute walk to Falmouth Train Station provides a convenient transport link wherever you are travelling from.