Can I charge services, meals and drinks to my room?

We encourage you to pay for things as you go, this helps to speed up check-outs. Payment can be made by credit card (including Amex) or Apple Pay and contactless payments are accepted throughout the resort, including for room service. However, you can also opt to charge to your room if you prefer.

Will the building work affect my stay?

We are doing what we can to minimalise the noise from the building work. Boarding going up to reduce the impact for resort guests.

Will the building work be disruptive?

We have requested that the builders work between the hours of 9.00-16.00 Mon-Fri. During the building work hours, you can expect some noise, however boarding has been put in place to help reduce the impact of the works. 

Is the building work to do with the resort?

The building work adjacent to the resort is not part of St Michaels, we are doing everything we can to minimise any disruption.

Can I park at the Resort?

The car park is reserved for overnight guests only and spaces are available on a first-come first-served basis. We operate a Parking Eye System, so to avoid parking charges, please ensure you input your vehicle registration at reception on check-in. Blue badge holders may request a reserved accessible parking space by contacting us in advance.

If you're visiting for the day then we ask that you please use free, local parking on nearby roads or the council car park opposite the Resort.

What time are reservations phone lines open?

Phone lines are usually open 9am-7pm weekdays and 10am- 4pm at weekends. To speak to a member of the Reservations crew please call 01326 312707

How do I check in?

We’re now operating online pre check-in for all guests and you will receive an email shortly before your stay inviting you to check-in. Once online check-in is complete, keys can be collected from reception.

Alternatively you can check in at our reception desk upon your arrival.

How do I find guest information in my room?

We have created an online Guest Directory, accessible via the link in your check-in email or the QR code found in your room.

How can I make payment at the resort?

St Michaels is a cashless resort, room charges should be paid in full prior to arrival and we do not operate hotel room bills. We are pleased to accept payment via card (including Amex) and Apple Pay and there is no maximum spend on contactless Apple Pay transactions.

Do I need to take out travel insurance?

We continue to recommend you take out travel insurance prior to making your booking in case you need to cancel your forthcoming trip after the free cancellation period has elapsed.

What time can we check in?

We are now operating online check-in. You will receive an email 1 day before your arrival with an invitation to check in online. Key collection from reception, is available from 3.30pm on your day of arrival (4pm if you are staying in a self-catering beach residence). Guests are, of course, welcome to use the hotel facilities and car park if arriving early or staying on later. We cannot guarantee check-in before 3.30pm but will do our very best to accommodate any special requests.

What time can we check out?

Check out time is by 11am on the day of departure (10am for our self-catering beach residences). If you plan on leaving Falmouth later, our facilities can keep you occupied while your bags will be stored safely

How much does it cost to upgrade?

Upgrades vary on availability and prices start from £20pp, per night. If you would like to upgrade when you check in, our hosts will be more than happy to inform you of any available upgrade rooms and pricing, providing you with the best options available.

If I arrive before check in, can I leave my bags at the hotel?

We have a secure back room that we are happy to store your bags in before check-in, allowing you to explore resort facilities or Falmouth after you have arrived.

What is the earliest I can check out?

We are now operating online check-out and you will receive a link by email including your final bill, the night before departure. We have staff on duty 24 hours a day so you can check out at any time before 11am (or 10am for our self-catering beach residences).

Is there a minibar in the room?

No, however there are tea and coffee amenities for you to use free of charge and the bar is open 24 hours for guests.

Do you allow dogs into the resort?

Yes, we have dog friendly rooms available varying in types, with prices from £20 per dog per night. When booking, please inform our team that you will be bringing your furry friend and we can find a room to suit you, subject to availability. We don’t just want to make your stay as comfortable as possible; we also want to keep your dog happy too. We can provide dog beds, treats, bowls and poo bags if they are needed.

Can we dine at the resort with a dog?

Yes, guests with dogs are welcome to dine in designated areas of our restaurants. Please ask at front desk for details.

What facilities are available before I check in and after I check out?

Please check before travelling which resort facilities are open.

You can enjoy use of the health club facilities including the swimming pool, sauna, steam room and gym. You can also enjoy lunch in Nourish or afternoon tea in Brasserie on the Bay, however reserving a table is highly recommended. You can also book into our spa and experience an array of luxury treatments or use of our healing hydrothermal facilities. From 9 am to 8 pm, for access to our hydrothermal facilities, residents receive a discounted rate starting from £25.

Can I use the hydrothermal facilities and destination spa during my stay?

Yes, you can, however, there is an extra charge to use these facilities. We highly recommend booking both treatments and the hydrothermal experience in advance as we limit the number of guests using the facilities at one time to enhance the guest experience. There is a discount on hydrothermal facilities for hotel residents and health club members.

How far away is town?

Falmouth town is a 5-10-minute walk away. If you prefer, we can book a taxi for you at the arrival lounge. Donald’s Cars is our recommended private car hire business (01326 313123).

Do you have phone numbers for a taxi company?

Donald’s Cars is our recommended private car hire business (01326 313123). Other taxi services include Abacus & Falmouth Taxis (01326 212141), Radio Taxis Falmouth (01326 313131) and Able Cabs (01326 373007)

Can we buy tickets to local attractions with you?

Yes, we can get you tickets to various attractions including Trebah Gardens, The Lost Gardens of Helligan and St Mawes ferry passes. Please speak to a host to find out more.

Where can I buy gift vouchers?

We have a variety of gift vouchers that are available to purchase online, with a host or by calling our booking line on 01326 312707.


Do you accept cash?

St Michaels is a cashless resort and we can only process card and ApplePay payments.

What time can I visit the St Michaels spa?

Our spa reception is open from 9am to 9pm. Spa treatments run from 9am to 7pm and our hydrothermal facilities can be accessed from 9am until 8pm.

What time should I arrive?

We ask that you arrive 15 minutes prior to the start of your treatment. If you are late, treatment time will be cut short.

What should I wear for a spa treatment?

Come in something comfortable. You will probably spend most of your day in a robe.

Is there anywhere to store my possessions in the spa?

A locker will be allocated to you for storing your personal belongings safely on arrival.

What do I need to bring for a spa day or hydrothermal use?

Bring your own swimwear and resort guests should bring towels, robe and flip flops from your room. For spa visitors, towels are provided free of charge upon arrival, with robes and flip flops.

What facilities are available at St Michaels Spa?

Our hydrothermal facilities include the largest hydrotherapy pool in the South West with 21 massage stations. We also have a herbal Finnish sauna, experience showers, and steam rooms. Our south-facing spa garden features a red cedar hot tub on the sun terrace and Finnish barrel sauna with sea views. A rhassoul, deep relax room and ELEMIS Skin Lab complete the picture.

What treatments do you offer at the spa?

Our range of treatments includes spa days, signature treatments, massages, body treatments, wellness treatments, facials, hand and foot treatments and beauty treatments.

Who will deliver my treatment?

One of our qualified female therapists will deliver your treatment.

Can I book extra treatments on the day?

If we have availability on the day, we will happily book your extra treatments in. However, we do get very busy and would suggest booking any extra treatments before you visit to avoid disappointment on the day.

What is a rhassoul mud experience?

Our rhassoul is a special experience in a private treatment room for up to four people featuring a traditional Moroccan steam chamber. Similar to a hammam or Turkish bath, our rhassoul detoxifies the skin from built-up waste and bacteria through the use of lava clay and mineral-rich muds. Your therapist will explain how the rhassoul works, give you your exfoliants/scrubs, mud, and body oil, then leave you to enjoy the whole experience in privacy.

How can I continue my spa benefits at home?

As part of your complete experience, our trained therapists will gladly recommend a skincare routine to enable you to continue the benefits of your treatment at home.

Can I purchase the products used in my treatment?

Yes, our products are available for purchase directly from the spa.

What is the cancellation policy?

If you wish to change or cancel an appointment, we ask for 24 hours’ notice, otherwise 100% of the treatment will be chargeable. Late arrival will shorten your treatment time. Groups of three or more and spa day bookings must be cancelled within 72 hours to avoid charges.

Can I use the spa if I’m pregnant?

The hydrotherapy pool and hydrothermal facilities are not available to pregnant guests; however, we offer a selection of relaxing spa treatments for mums-to-be.

Can children use the spa or have treatments?

Access to the spa, including use of the changing facilities, hydrotherapy pool, sauna, steam rooms, experience showers, outdoor barrel sauna and hot tub is restricted to over 16s. Those aged between 16 and 17 are permitted to have treatments if accompanied by an adult in the treatment room and a disclaimer is signed. All under 18s will be treated by a same-sex therapist.

Can we have drinks in the spa?

Yes, if you would like a drink from the bar simply order at the spa reception and we’ll bring it to you.


When is the Brasserie restaurant open?

Breakfast is served 7.30am - 10.30am. 

Lunch is served 12.30pm-2.30pm

Dinner is served 6-9pm, by reservation only.

Reservations can be made by calling 01326 312707, during online check-in or via the Guest Directory, accessible from your room.

Can I enjoy meals in my room through room service?

Room service is available during your stay, with a tray charge of £5. Please contact reception to book.

How do I order food and drinks?

Food and drinks can be ordered via room service from reception and we offer table service for food and drinks in the restaurant. Guests are unable to order drinks directly from the bar.

Is breakfast included with my stay?

Yes, we offer a cold continental buffet and hot Cornish breakfast, which are included in your stay.

Is dinner included in my stay?

If you have paid extra for our dinner, bed and breakfast package, or for one of our dinner-inclusive offers, dinner will be included. There are, however, some supplement charges with this package which are clearly written on the menu. This offer can only be paid for prior to check-in.

What time is breakfast?

Breakfast is served for reserved timed tables 7.30 - 10.30am. Breakfast can be booked with our reservations team or during online check-in and is also available via room service.

What time does Nourish open and close?

Nourish is open from 12-9pm. Reservations are available here

I have an allergy; can you cater to me?

Yes, we can cater to all allergies and dietary requirements. We do ask that you inform us of any dietary requirements when you book your stay, when you check in, or when you book in for a meal so we can cater to you as much as possible.

Our kitchen works with gluten so in the case of coeliac disease please get in touch before booking to ensure we can safely cater to your needs.

Can you do gluten free flatbreads in Nourish?

Yes, but we do need to be informed in advance to avoid disappointment.

Do you offer vegan alternatives in your restaurants?

Yes, we have vegan options on both our Nourish menu and  in our Brasserie on the Bay restaurant. Many of our dishes can also be made vegan too. Any dish with (VG) next to it, it can be made vegan.

What time is afternoon tea?

Afternoon tea is served in the Garden Kitchen from 12:00 until 2:30pm on Saturdays. From June - September Afternoon Tea will be available on Sundays. Booking is highly recommended.

Can we have lunch in Brasserie on the Bay?

Lunch is available daily in Brasserie on the Bay, 12.30-2.30pm and booking is strongly recommended.

Do you have a bar food menu?

An afternoon menu including sandwiches and cream teas is usually served in the bar 3-5pm, Nourish is open from 12pm and Brasserie On the Bay is open for lunch and dinner.

What time does the bar shut?

Drinks are available by table service only with last orders at 9.30pm. From 10pm all bar, restaurant and lounge areas are closed.

Can I charge drinks and food to my room?

Yes, however you are only able to do so if you authorise a card at check-in.

Do you have a happy hour?

We are not currently operating a happy hour.


Do you have a license to hold weddings at St Michaels Resort?

Yes, we hold a licence for wedding ceremonies and have tailored packages available for 20-40 guests in our Bay events space.

Can we have our wedding ceremony and reception at St Michaels Resort?

Yes, we are licensed for ceremonies and can host your wedding breakfast and evening receptions too.

Do you offer a smaller space for intimate weddings?

Small weddings is what we do!  Our Bay is perfect for 20-40 guests.

What’s the biggest space you have for weddings?

We are now offering weddings for 20-40 guests in our The Bay space overlooking the gardens with a private balcony and glorious ocean views.

Can we see the venue before our wedding?

Yes, you can book a personal tour with our events coordinator who will guide you through each area of the hotel including gardens, rooms, and wedding spaces to ensure that your wedding at St Michaels Resort is perfect for you.

Who do I contact to make a wedding enquiry?

Call our crew on 01326 312707 or email to discuss your plans or book a showaround.

Health Club

Is the Health Club open?

The Health Club is open to members and resort guests for swimming, gym and classes. Members can book classes via the Fitsense app. Guests can book classes for a small supplement by speaking to our friendly reservations team.

What are your off-peak times?

Mon - Fri 09.00 - 15.00

Weekend 15.00 - 21.00

Do you offer student discount?

Yes, a student membership is £55per month or available for 6 months at £284.

What are the children’s swim times?

We have daily swim times in the Health Club pool for families with children and you'll find those here

What is your cancellation policy for memberships?

Memberships need a full month’s notice for cancellation in writing.

What is the cancellation policy for classes?

Classes need to be cancelled at least 12 hours in advanced. Failure to show up more than twice in 30 days will block you from booking classes for the 7 days following the block.

How many classes do you have a week?

We offer over 100 classes a week and have the most extensive fitness class timetable in Falmouth. For more information on classes and times, go onto our health club page.

Can I take part in a fitness class if I’m not a member?

Yes, you can, the cost is £9 per class and you can only book on the day.

Can children use the Health Club facilities?

Yes children can use health club facilities when accompanied by an adult, with ages 12+ for cardio and 16+ for weights. The swimming pool has allocated times for children which you can find on our Health Club webpage. 


Can we hold meetings at St Michaels Resort?

We have a variety of meeting rooms and spaces available to hire for a few hours or a few days. We are committed to making every event unique and tailored to you. To find out more about our packages and meeting spaces, call our events team on 01326 312707.

Do you have a range of meeting spaces for events?

We offer a variety of spaces ideal for focused meetings and events. The Bay provides a space for larger groups with views over Falmouth Bay and our subtropical gardens whilst The Locker, Wine Vault and Port offer a more intimate atmosphere. We also have our Nourish restaurant for more informal meetings and presentations in a light and airy space. For more information on our meeting spaces, call our events team on 01326 312707.

I have booked a conference with you how far away is the train station?

Our close proximity of only a 5 minute walk to Falmouth Train Station provides a convenient transport link wherever you are travelling from.