Hotel
We do not operate hotel room bills - this makes for smoother arrivals and departures and no nasty surprises at check-out. Payment can be made by credit card (including Amex) or Apple Pay and contactless payments are accepted throughout the resort, including for room service.
Phone lines are usually open 9am-6pm weekdays and 9am-5pm at weekends. Call 01326 312707
Brasserie on the Bay restaurant is open for meals every day.
Garden Kitchen is open from 3pm daily (5pm Saturdays)
Room service is available to all guests.
St Michaels Spa is open, including the hydrotherapy pool and a range of treatments. We are operating at reduced capacity.
Our beachside tennis courts are available for guest use and member hire
St Michaels Health Club is open with limited capacity.
If we are required to temporarily close the resort for any reason or if the area you are travelling from is affected by a local lockdown, your booking is safe. We will work with you to modify your stay dates to another time of your choosing, no matter which rate you booked on or how soon you were due to visit. If the new dates are on sale at a lower rate, we will refund the difference; and if they are at a higher rate, we will request you to make a top-up payment. Where new dates cannot be agreed, we will refund the full value of your cancelled stay.
We are following government advice and our Covid-secure plan which may mean parts of the resort are closed or operating at reduced capacity. Guests will receive email updates in the weeks and days before your stay commences.
We’re now operating online check-in for all guests and you will receive an email shortly before your stay inviting you to check in. Once online check-in is complete, keys can be collected from reception.
Our crew continue to wear face coverings to protect our guests and each other, and we encourage guests to do the same.
We recommend following the latest government and medical advice and take the measures you feel appropriate in order to stay safe.
We have created an online Guest Directory, accessible via the link in your check-in email or the QR code found in your room.
Hand sanitiser is provided across the resort for guest and crew use. Our crew are receiving Covid-secure training and advice relating to regular cleaning and social distancing. Bedrooms are subject to deep-cleans after each stay, restaurant and kitchen spaces receive thorough cleaning between diners and meals. Touchpoints and resort bathrooms are cleaned throughout the day. Further details of our cleaning regimes can be found in our Covid-secure plan.
St Michaels is a cashless resort, room charges should be paid in full prior to arrival and we do not operate hotel room bills. We are pleased to accept payment via card (including Amex) and Apple Pay and there is no maximum spend on contactless Apple Pay transactions.
We continue to recommend you take out travel insurance prior to making your booking in case you need to cancel your forthcoming trip after the free cancellation period has elapsed.
We are now operating online check-in. You will receive an email 1 day before your arrival with an invitation to check in online. Key collection, by one guest only from reception, is from 3.30pm on your day of arrival (4pm if you are staying in a self-catering beach residence). Guests are, of course, welcome to use the hotel facilities and car park if arriving early or staying on later. We cannot guarantee check in before 3.30pm but will do our very best to accommodate any special requests.
Check out time is by 11am on the day of departure (10am for our self-catering beach residences). If you plan on leaving Falmouth later, our facilities can keep you occupied while your bags will be stored safely
Upgrades vary on availability and prices start from £15pp per person, per night. If you would like to upgrade when you check in, our hosts will be more than happy to inform you of any available upgrade rooms and pricing, providing you with the very best.
Due to the extensive cleaning regime outlined in our Covid-secure plan, we advise guests to retain luggage until check-in.
We have staff on duty 24 hours a day, so you can check in anytime after 3.30pm (or 4pm for our self-catering beach residences).
We are now operating online check-out and you will receive a link by email including your final bill, the night before departure. We have staff on duty 24 hours a day so you can check out at any time before 11am (or 10am for our self-catering beach residences).
Yes, our car park is for hotel residents only. We also have disabled parking spaces available, if this is required please inform our team prior to arrival.
No, however there are tea and coffee amenities for you to use free of charge and the bar is open 24 hours for residents.
Yes, we have dog friendly rooms available varying in types, with prices from £20 per dog per night. When booking, please inform our team that you will be bringing your furry friend and we can find a room to suit you, subject to availability. We don’t just want to make your stay as comfortable as possible; we also want to keep your dog happy too. We can provide dog beds, treats, bowls and poo bags if they are needed.
Yes, guests with dogs are welcome to dine in designated areas of our restaurants. Please ask at front desk for details.
Please check before travelling which resort facilities are open.
You can enjoy use of the health club facilities including the swimming pool, sauna, steam room and gym. You can also enjoy lunch in the Garden Kitchen or afternoon tea in Brasserie on the Bay, however reserving a table is highly recommended. You can also book into our spa and experience an array of luxury treatments or use of our healing hydrothermal facilities. From 9am to 8pm, for access to our hydrothermal facilities, residents receive a discounted rate starting from £25.
Please check with us which facilities are currently open.
Yes, you can, however, there is an extra charge to use these facilities. We highly recommend booking both treatments and hydrothermal in advance as we limit the number of guests using the facilities at one time to enhance the guest experience. There is a discount on hydrothermal facilities for hotel residents and health club members.
Falmouth town is a 5-10-minute walk away. If you prefer, we can book a taxi for you at the arrival lounge. Donald’s Cars is our recommended private car hire business (01326 313123).
Donald’s Cars is our recommended private car hire business (01326 313123). Other taxi services include Abacus & Falmouth Taxis (01326 212141), Radio Taxis Falmouth (01326 313131) and Able Cabs (01326 373007)
Yes, we can get you tickets to various attractions including Trebah Gardens, The Lost Gardens of Helligan and St Mawes ferry passes. Please speak to a host to find out more.
We have a variety of gift vouchers that are available to purchase online, with a host or by calling our booking line on 01326 312707.
Spa
St Michaels' award-winning spa is open at a limited capacity, including the hydrothermal pool and a range of treatments. In line with our Covid-secure plan and government restrictions, some parts of the spa may be closed for your visit.
St Michaels is a cashless resort and we can only process card and ApplePay payments.
Our spa reception is open from 9am to 9pm. Spa treatments run from 9am to 7pm and our hydrothermal facilities can be accessed from 9am until 8pm.
We ask that you arrive 15 minutes prior to the start of your treatment. If you are late, treatment time will be cut short.
Come in something comfortable. You will probably spend most of your day in a robe.
A locker will be allocated to you for storing your personal belongings safely on arrival.
Bring your own swimwear and resort guests should bring towels, robe and flip flops from your room. For spa visitors, towels are provided free of charge upon arrival, with robes and flip flops.
Our hydrothermal facilities include the largest hydrotherapy pool in the South West with 21 massage stations. We also have a herbal Finnish sauna, experience showers, and steam rooms. Our south-facing spa garden features a red cedar hot tub on the sun terrace and Finnish barrel sauna with sea views. A rhassoul, deep relax room and ELEMIS Skin Lab complete the picture.
Our range of treatments includes spa days, signature treatments, massages, body treatments, wellness treatments, facials, hand and foot treatments and beauty treatments.
A female therapist will deliver your treatment.
If we have availability on the day, we will happily book your extra treatments in, however, we do get very busy and would suggest booking any extra treatments before you visit to avoid disappointment on the day.
Our rhassoul is a special experience in a private treatment room for up to four people featuring a traditional Moroccan steam chamber. Similar to a hammam or Turkish bath, our rhassoul detoxifies the skin from built-up waste and bacteria through the use of lava clay and mineral-rich muds. Your therapist will explain how the rhassoul works, give you your exfoliants/scrubs, mud, and body oil, then leave you to enjoy the whole experience in privacy.
As part of your complete experience, our trained therapists will gladly recommend a skincare routine to enable you to continue the benefits of your treatment at home.
Yes, our products are available for purchase directly from the spa.
If you wish to change or cancel an appointment, we ask for 24 hours’ notice, otherwise 100% of the treatment will be chargeable. Late arrival will shorten your treatment time. Groups of three or more and spa day bookings must be cancelled within 72 hours to avoid charges.
The hydrotherapy pool and hydrothermal facilities are not available to pregnant guests; however, we offer a selection of relaxing spa treatments for mums-to-be.
Access to the spa, including use of the changing facilities, hydrotherapy pool, sauna, steam rooms, experience showers, outdoor barrel sauna and hot tub is restricted to over 16s. Those aged between 16 and 17 are permitted to have treatments if accompanied by an adult in the treatment room and a disclaimer is signed. All under 18s will be treated by a same-sex therapist.
Yes, if you would like a drink from the bar simply order at the spa reception and we’ll bring it to you.
Food
Breakfast is served 7.30am - 10.30am.
Lunch is served 12.30pm-2.30pm
Dinner is served 6-9pm, by reservation only.
Reservations can be made by calling 01326 312707, during online check-in or via the Guest Directory, accessible from your room.
Room service is available during your stay, with a tray charge of £5. Please contact reception to book.
Food and drinks can be ordered via room service from reception and we offer table service for food and drinks in the restaurant. Guests are unable to order drinks directly from the bar.
Yes, we offer a cold continental buffet and hot Cornish breakfast, which are included in your stay.
If you have paid extra for our dinner, bed and breakfast package, dinner will be included. There are, however, some supplement charges with this package which are clearly written on the menu. This offer can only be paid for prior to check-in.
Breakfast is served for reserved timed tables 7.30 - 10.30am. Breakfast can be booked with our reservations team or during online check-in and is also available via room service.
The Garden Kitchen is open 3-9pm. Reservations are available here
Yes, we can cater to all allergies and dietary requirements. We do ask that you inform us of any dietary requirements when you book your stay, when you check in, or when you book in for a meal so we can cater to you as much as possible.
Yes, we do need to be informed in advance to avoid disappointment.
Yes, we have vegan options on both our Garden Kitchen menu and on our A-La-Carte menu in Brasserie on the Bay. Many of our dishes can also be made vegan too. Any dish with (VG) next to it, it can be made vegan. We also have a delicious vegan pizza.
Afternoon tea is served in Brasserie on the Bay from 2:30pm to 5pm on Saturdays. Booking is highly recommended.
Lunch is available daily in Brasserie on the Bay, 12.30-2.30pm and booking is strongly recommended.
An afternoon menu including sandwiches and cream teas is usually served in the bar 3-5pm, the Garden Kitchen is open from 3pm and Brasserie On the Bay is open for lunch and dinner.
Drinks are available by table service only with last orders at 9.30pm. From 10pm all bar, restaurant and lounge areas are closed.
Yes, however you are only able to do so if you authorise a card at check-in.
We are not currently operating a happy hour.
Weddings
Yes, we hold a licence for wedding ceremonies and have tailored packages available for 20-40 guests in our Garden Kitchen space.
Yes, we are licensed for ceremonies and can host your wedding breakfast and evening receptions too.
Small weddings is what we do! Our Garden Kitchen space is perfect for 20-40 guests.
We are now offering weddings for 20-40 guests in our Garden Kitchen space overlooking the gardens with a private balcony and glorious ocean views.
Yes, you can book a personal tour with our events coordinator who will guide you through each area of the hotel including gardens, rooms, and wedding spaces to ensure that your wedding at St Michaels Resort is perfect for you.
CALL our events team ON 01326 454195 OR EMAIL info@stmichaelsresort.com TO DISCUSS YOUR PLANS AND BOOK AN APPOINTMENT
Health Club
The Health Club is open to members and resort guests for swimming, gym and classes. Members can book classes via the Fitsense app. Guests can book classes for a small supplement by speaking to our friendly reservations team.
Mon-Fri 8-15.30
Weekend 14.30-20.30
Yes, a student membership is £44per month or available for 6 months at £242.
We have daily swim times in the Health Club pool for families with children and you'll find those here
Memberships need a full month’s notice for cancellation in writing.
Classes need to be cancelled at least 12 hours in advanced. Failure to show up more than twice in 30 days will block you from booking classes for the 7 days following the block.
We offer over 100 classes a week and have the most extensive fitness class timetable in Falmouth. For more information on classes and times, go onto our health club page.
Yes, you can, the cost is £9 per class and you can only book on the day.
Unfortunately, you must be over 16 to use our health club facilities except for the pool which has allocated times for children. Under 16s must always be accompanied by an adult.
Corporate
We have a variety of meeting rooms and spaces available to hire for a few hours or a few days. We are committed to making every event unique and tailored to you. To find out more about our packages and meeting spaces, call our events team on 01326 312707.
We offer a variety of spaces ideal for focused meetings and event. The Bay provides a space for larger groups with views over Falmouth Bay and our subtropical gardens whilst The Locker, Wine Vault and Port offer a more intimate atmosphere. We also have our Garden Kitchen for more informal meetings and presentations in a light and airy space. For more information on our meeting spaces, call our events team on 01326 312707.
Our close proximity of only a 5 minute walk to Falmouth Train Station provides a convenient transport link wherever you are travelling from.