Covid-secure operating plan

Version 6, 9 July 2021  

This guidance relates to Step 4 of the February 2021 government 'Reopening Businesses and Venues' roadmap which you'll find here https://www.gov.uk/government/publications/reopening-businesses-and-venues-in-england/reopening-businesses-and-venues. Whilst we make every effort to update our guidance please refer to government guidance for the most up-to-date information: 

https://www.gov.uk/coronavirus 

  

YOUR BOOKING 
If you are unable to travel due to Government or NHS-mandated self-isolation or because you have tested positive for Coronavirus, you should contact us as early as possible to discuss options to transfer your booking into the future.  

To cover any last-minute changes caused by Covid restrictions or other unforeseen circumstances, we recommend you take out travel insurance. 

Where restrictions require you to change your booking and if this is permitted in the terms of your booking, we will be happy to amend or transfer your booking to another date in the future. Where changes to your booking are required, if the new dates are on sale at a lower rate, we will refund the difference; and if they are at a higher rate, we will request you to make a top-up payment. Please contact us at info@stmichaelsresort.com and one of the crew will be on hand to help. 

 

LOCKDOWN PROMISE 
Further lockdowns? Your booking is safe. 

If we are required to temporarily close the resort for any reason, we will work with you to modify your stay dates to another time of your choosing, no matter which rate you booked on or how soon you were due to visit. If the new dates are on sale at a lower rate, we will refund the difference; and if they are at a higher rate, we will request you to make a top-up payment. 

 

YOUR STAY 

The resort will be open but a few restrictions remain in place for the safety of our guests and crew: 

• If you have Covid symptoms or are self-isolating, you must not travel to the resort 
• Please check-in online before arrival to speed up check-in process for all guests 
• St Michaels is a cashless resort. Payment should be made by credit/debit card, including American Express, or Apple Pay 
• We ask you to practice social distancing at all times during your stay 
• You are invited to wear face coverings indoors, unless seated for meals or drinks 

 

DINING & DRINKING ADVICE 

• Our restaurants continue to operate at reduced capacity with socially-distanced table layouts 
• Meals and drinks will be provided via table service 
• Breakfast must be booked in advance for each day of your stay 
• Meals are available for room service at certain times, with a small surcharge. 
• Tables of multiple households and larger group sizes are permitted 

  

HEALTH CLUB ADVICE 

• Swimming sessions must be booked in advance 
• Face coverings are advised in all indoor settings except when using the facilities 
• Health Club swimming pool, steam room and sauna are operating but with strict capacities 
    

SPA ADVICE 

• Steam rooms, saunas, hot tub, rhassoul and hydrothermal pool will be open with limited capacity and advance booking is strongly recommended to avoid disappointment
• Spa therapists will continue to wear PPE and customers are required to wear face coverings for beauty appointments 

 

EVENTS 

• There are no Covid restrictions on group sizes for events 
• Face coverings are advised for indoor settings unless seated with food and drink 

 

CREW CUSTOMS 

For the comfort and safety of everyone, our crew continue to wear face coverings indoors and will observe social distancing and regular hand-washing.
  

CLEANING 

All indoor areas such as entrance lobbies, corridors and staircases, elevators, meeting rooms, restaurants and back offices are cleaned and disinfected regularly 

Metallic surfaces including door handles, security locks and keys are cleaned with alcohol solution 

Hand Sanitisers are provided at regular intervals throughout the public areas for crew and guest use. 

Regular training sessions are held to ensure all crew are operating under Covid-secure procedures and fully aware of upgraded hygiene standards 

CANCELLED OR LOCKDOWN-AFFECTED RESORT AND SPA BOOKINGS 

If you had a booking placed on hold during our periods of Covid-enforced closure we would be delighted to rearrange your stay. When booking new dates, if you are transferring to a lower rate than you have already paid, we will refund the difference. If you move your booking to a higher-rate period, you will need to pay the outstanding balance. 

If you had a Spa booking placed on hold during our period of closure, your booking can now be moved to any date with availability in the 24 months following your original booking. If we are unable to honour the new date, your booking will be transferred again. 

QUESTIONS? GET IN TOUCH 

During busy periods it may take us a short while to attend to your query. Please email us at info@stmichaelsresort.com in the first instance, or call 01326 312 707.