A Covid-secure experience at St Michaels
Feel good again
St Michaels Resort is operating within Covid-secure measurements, following hygiene guidelines and taking the utmost care to look after our guests and crew.
We look forward to welcoming you to St Michaels.
Speak to our reservations team
Our reservations team are now available daily from 9am to 5pm (10am-4pm Sunday). If you have questions, observations or concerns please contact the team on 01326 312 707 or by email on firstname.lastname@example.org.
St Michaels Resort has been certified as AA Covid-confident, Covid-secure 'Good To Go' by Visit England and 'Safe Travel' certified by World Travel & Tourism Council.
If you have tested positive for Coronavirus, you should contact us as early as possible to discuss options to transfer your booking into the future. We will be happy to transfer your booking to another date within 6 months of your booked arrival date.
To cover any last-minute changes caused by future Covid-19 restrictions or other unforeseen circumstances, we recommend you take out travel insurance.
If future restrictions require you to change your booking and if this is permitted in the terms of your booking, we will be happy to amend or transfer your booking to another date in the future. Where changes to your booking are required, if the new dates are on sale at a lower rate, we will refund the difference; and if they are at a higher rate, we will request you to make a top-up payment. Please contact us at email@example.com and one of the crew will be on hand to help.
The resort will be open but a few restrictions remain in place for the safety of our guests and crew:
- If you have Covid symptoms or are self-isolating, you must not travel to the resort
- Please check-in online before arrival to speed up check-in process for all guests
- St Michaels is a cashless resort. Payment should be made by credit/debit card, including American Express, or Apple Pay
- While there are no current government restrictions in relation to COVID19, if you feel more comfortable wearing a face covering then feel at liberty to do so.
DINING & DRINKING ADVICE
- Our restaurants continue to operate with socially-distanced layouts
- Meals and drinks will be provided via table service
- Meals are available for room service at certain times, with a small surcharge.
- Tables of multiple households and larger group sizes are permitted
HEALTH CLUB ADVICE
- No advance booking for swim/gym use is currently required: just turn up
- Face coverings are not mandatory but feel free to take any personal measures you feel necessary for your own peace of mind.
- Health Club swimming pool, steam room and sauna are operating
- Steam rooms, saunas, hot tub, rhassoul and hydrothermal pool will be open and advance booking is strongly recommended to avoid disappointment
- There are no Covid restrictions on group sizes for events
- Face coverings are optional
For the comfort and safety of everyone, our crew continue to observe social distancing and regular hand-washing.
All indoor areas such as entrance lobbies, corridors and staircases, elevators, meeting rooms, restaurants and back offices are cleaned and disinfected regularly
Metallic surfaces including door handles, security locks and keys are cleaned with alcohol solution
Hand Sanitisers are provided at regular intervals throughout the public areas for crew and guest use.
Regular training sessions are held to ensure all crew are operating under Covid-secure procedures and fully aware of upgraded hygiene standards
QUESTIONS? GET IN TOUCH
During busy periods it may take us a short while to attend to your query. Please email us at firstname.lastname@example.org in the first instance, or call 01326 312 707.
No-fuss flexi bookings
14-day cancellation & 14-day transfer options
We’ve amended our booking policies to include no-fuss flexi bookings to assist with flexible travel planning.
Our flexible rate provides additional peace of mind.
- Pay a 20% deposit at the time of booking
- Pay the balance 14 days prior to arrival
- Modify or cancel your stay for a full refund at least 14 days prior to arrival
Advance Purchase rate
Our advance purchase rate provides great savings and superb flexibility.
- Save up to 10% compared to the flexible rate
- Pay the full balance at the time of booking
- Modify your stay up to 14 days prior to arrival
For full details, see our terms and conditions. Don't worry, they're written in plain English.
The benefits of booking direct
Book direct with St Michaels Resort to enjoy a transparent booking process with tangible benefits
- Best rate guaranteed
- Free welcome drinks voucher worth £10
- No booking agent and only one set of clear terms & conditions
We continue to recommend you take out travel insurance prior to making your booking in case you need to cancel your forthcoming trip after the free cancellation period has elapsed.
Thinking of you
Our Covid-secure plan
We have devised a range of measures that will enable our dedicated crew to deliver the luxurious St Michaels experience while providing the greatest comfort and safety to our guests.
- Online check-in is available prior to arrival to minimise time at the reception desk
- The resort reception desk has been repositioned to enable social distancing
- One guest from each party should collect room keys from reception
- Sanitised keys will be presented in envelopes
- With online check-out complete, keys may be returned to reception upon departure
- Every guest room is deep cleaned after each stay, while public areas and corridors will be sanitised throughout the day
- Room service is available for breakfast and dinner for a small supplement
Bar service and restaurant dining
- Restaurant and bar are open, for table service only.
- Dining times will be scheduled to enable multiple sittings for greater social distancing.
- Reservations should be made ahead of time. (Not applicable to breakfast times)
- All payments during your stay will be pre-paid.
- Any payments made in person should be electronic – cash is no longer accepted at the resort. We accept all major credit and debit cards and have no limit on Apple Pay contactless payment.